Since 1992, Oden Industries, Inc. has been a pioneer in the development and marketing of computer-based products for Mail Centers. Oden's flagship product, PacTrac, was designed for inbound parcel tracking. PacTrac is updated annually to include new features and time-saving innovations. Oden also provides custom software solutions to private industry, as well as to government agencies.
Led by Michael Oden, Oden Industries, Inc. has become one of the top companies specializing in internal tracking systems for Mail Centers and receiving docks. Oden was first to develop a paperless system for capturing signatures and has consistently been the leader in innovations in Mail Center Technology.
In addition to its quality products, Oden Industries, Inc. has a well-earned reputation for providing unsurpassed technical support and customer service. Oden provides live (5 a.m. - 5 p.m. PST) Technical Support and Customer Service and call back service for after-hours support, generally within 15 minutes.
Oden's customer list is extensive - including many of the most respected companies in every industry such as: State Street Bank, DaimlerChrysler, Capital One, Anheuser-Busch, Wynn Las Vegas, The Bellagio Hotel, Rice University and Baylor College of Medicine.
Oden Industries, Inc. has developed partnerships with major outsourcing companies including: Xerox Business Services and McKesson Corporation. These organizations recognize that Oden's suite of software products have proven to be exceptional in the industry and are an excellent choice for their customers.
At Oden Industries, Inc. we are committed to providing our clients with the best service possible, and it is the cornerstone of our business philosophy. We welcome all feedback and suggestions.
Oden Industries, Inc. offers software installations via telephone. Our technicians guide you through installation, system set-up and training. All new users are up and running on the first day.
Oden Industries, Inc. also offers reasonable rates for onsite training and installation for your convenience. It's Fast and Easy! Annual Maintenance and support is included in the first years purchase price. Yearly software upgrades, updated users manuals, and unlimited technical support are also included in the first year purchase.
We offer FREE loaner hardware in the case of repairs - with overnight shipping. An Exclusive password to Client Subscriber page on the Oden Industries website: www.odenindustries.com which provides access to news, profiles, updates and offers not available to the general public. All of our annual maintenance is available by contract in subsequent years.
Oden Industries, Inc. has team members assigned to your account which will concentrate exclusively on your issue, and maintain regular phone contact with you until a satisfactory resolution is achieved. Issues that are not resolved immediately over the phone are given priority status. You will work directly with the technicians who assisted in the development of PacTrac. During regular business hours callers will always reach and speak with a trained team member, No waiting! Immediate response guaranteed, no automated system to contend with, just friendly knowledgeable staff.
With an annual maintenance contract you receive FREE live technical support that is available from 5AM - 5PM PST by simply calling (909) 386-0310. You will speak with a PacTrac expert who cares about helping you work as efficiently as possible.
PacTrac has consistently proven to be the best choice for the clients of Xerox. By partnering with Oden, XBS has added leverage as it continues to expand its product offerings in the marketplace.
Oden Industries, Inc. has built an outstanding reputation within the industry for listening to the needs of clients and then developing personalized software solutions that are not only powerful and versatile, but that are also cost-effective and easy-to-use as well.
...I have been extremely impressed with the system and the efficiencies it has generated within our mailroom over the years...- Patrick Melton, Operations Manager Capital One
...We determined that with utilizing wireless technology with PacTrac, our business objective would be effectively met...- Ms. Pat Kambhu, Mail Center Manager Rice University
...We found that when we compared PacTrac to another software program claiming to be developed specifically for the Hospitality Industry, PacTrac offered more features, was easily customizable to accommodate any department's specific needs, offered in-depth on-site training and has probably the best technical support team I have ever encountered-it was an easy choice!- Jim Johnson, Purchasing Manager The Phenician Resort
PacTrac provided the greatest flexibility... (including) the capability to provide desktop scanning for our central mailroom, as well as the utilization of Palm Pilots to scan packages as they are delivered to multiple locations. Electronic signature capture, time and date stamp and the notes feature have proved invaluable to us...- Daniel Adamo, Receiving Manager Center Federal Aviation Administration
